I’m seeing an issue with the HubSpot CRM email composer.
The “From” field is displaying an old sender name associated with a connected inbox, even though the HubSpot user profile has been updated and now shows a different name.
I’ve already:
Updated the HubSpot user profile
Logged out and back in
Confirmed the new name appears correctly in profile settings
Can you send a test email? What happens when you send it? Is it pulling the old cached version that is showing in the composer or the new name from the profile settings?
Moderator note: While this solution may not address the original poster’s specific situation, it could be helpful for other community members facing similar challenges.
I have sent the email but now i am just wondering that if now i change my acc name back again will it i.e the sender name go back in all the emails that i have sent
Did you try also clearing the browser cache? I would try this next as I think it’s a likely culprit. Let me know if that doesn’t work.
Moderator note: While this solution may not address the original poster’s specific situation, it could be helpful for other community members facing similar challenges.
I have sent the email but now i am just wondering that if now i change my acc name back again will it i.e the sender name go back in all the emails that i have sent
Hey @HubspotUserVal, I hope that you are well!
Great question, thanks for asking!
When you send CRM emails from your connected personal inbox, the name from your Profile & Preferences will display in the “From” field, instead of the display name from your mailbox.
Updating your name in your HubSpot profile is the right way to make this change.
If you update your profile name again in the future, the new name will appear only on emails you send going forward, previous emails will continue to show the name that was set when they were originally sent.
Here is the article about it: Send and manage one-to-one emails
I hope this helps!
Have a lovely weekend!
Bérangère