I’m stuck in an endless loop. My old email-associated account says it was depreciated since I didn’t login for 90 days - that means there is no option showing in that account to view or access my certifications. I need to move my certifications to my new email address - I guess I have a new account associated with the new email address. There doesn’t seem to be any way out of this loop.
Hey @jmf,
Welcome to the community and great question!
Typically when a user account is deleted/ purged from our system so are the certifications associated with the specific user. That said, I’ve sent you a DM to confirm the email address. Once we have this, I’m happy to pair with the Academy team and confirm what we’re able to do here.
Looking forward to your response!
Sam, Community Manager
Hi, where is your DM, I don’t know what you mean?
I got an email from you but no DM. Is that what you meant? I replied. Waiting to hear back via email I guess.
Hi @jmf,
I’ve sent you a message within this platform. If you click on your profile in the upper right hand corner > then click the message icon, you should be able to see my ‘DM’ there.
I personally didn’t send you an email so I’m not seeing the screenshots that you’re referring to. If you’re receiving help elsewhere or via support, please feel free to continue there, otherwise, please follow the steps I’ve included above to reply to my personal message/ DM.
Looking forward to your response!
Sam, Community Manager
I’m getting an email each time of your replies is what I see, so hopefully you can tell me what you were going to tell me?