My Inbound Sales certification still shows my old name

Academy HubSpot Academy Support
1

Hi HubSpot Academy Support,

I recently changed my first and last name in my HubSpot account, and my profile now shows my correct name.

However, my Inbound Sales certification still displays my old name.

I have already:

- Updated my first and last name in my HubSpot profile.

- Refreshed the certification.

- Retaken the Inbound Sales exam.

However, the certificate still shows my old name.

Could you please help me update the name displayed on my Inbound Sales certification?

Thank you!

3

Hey @Malak_Eldreney2012

Thanks for reaching out!

We have a thread that covers exactly this – take a look here: Certificate name correction request - #4 by Berangere

Your HubSpot Academy certificate will reflect the name on your HubSpot User profile, so if you’ve recently made a name update, here are a few steps to get it showing correctly:

  1. Log out of HubSpot and log back in
  2. If the name still isn’t updated, clear your browser cache and try again

Give those a shot and let us know if that does the trick!

Sam, Community Manager