# My custom HTML template not appearing

**URL:** <https://community.hubspot.com/t/my-custom-html-template-not-appearing/67734>\
**Category:** Email Marketing Tool\
**Tags:** marketing\
**Created:** [October 24, 2022, 1:43pm UTC](https://community.hubspot.com/t/my-custom-html-template-not-appearing/67734 "2022-10-24T13:43:35Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![AJavaid7](https://avatars.discourse-cdn.com/v4/letter/a/e99b99/32.png) [@AJavaid7](https://community.hubspot.com/u/AJavaid7)\
**Post date:** [October 24, 2022, 1:43pm UTC](https://community.hubspot.com/t/my-custom-html-template-not-appearing/67734/1 "2022-10-24T13:43:35Z")

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Hi,

We have created an HTML template for our email and uploaded it through the design tool with a partial template (Standard). However, our template looks good in the preview but is not showing in the custom section while creating a new email and selecting the template.

 ![AJavaid7_0-1666619003607.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/1/5167efb5ea9c8352ee50be4de9cbc60b75ff7fd2.png)

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**Author:** ![Olivia\_Hatchi](https://avatars.discourse-cdn.com/v4/letter/o/74df32/32.png) [@Olivia\_Hatchi](https://community.hubspot.com/u/Olivia_Hatchi)\
**Post date:** [October 24, 2022, 3:54pm UTC](https://community.hubspot.com/t/my-custom-html-template-not-appearing/67734/2 "2022-10-24T15:54:00Z")

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@AJavaid7 Have you definitely uploaded the template as an email template and not as a web or landing page template?

Sometimes people accidently create templates as page templates in the Design manager and then can’t find them when creating emails.  
Worth a check!

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<div class="post-metadata">

**Author:** ![AJavaid7](https://avatars.discourse-cdn.com/v4/letter/a/e99b99/32.png) [@AJavaid7](https://community.hubspot.com/u/AJavaid7)\
**Post date:** [October 24, 2022, 4:06pm UTC](https://community.hubspot.com/t/my-custom-html-template-not-appearing/67734/3 "2022-10-24T16:06:43Z")

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Hi,  
Yes, I did upload it as an email instead of page. However, the template I am referring does not have any option like this as it was uploaded as a “Partial Template” which has Standard and Global partial types. I selected Standard Partial.

 ![AJavaid7_0-1666627543476.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/a/aa21556370724e115f858575797efc6a5e04c1fe.png)

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**Author:** ![AWajid](https://avatars.discourse-cdn.com/v4/letter/a/8edcca/32.png) [@AWajid](https://community.hubspot.com/u/AWajid)\
**Post date:** [November 30, 2022, 3:14pm UTC](https://community.hubspot.com/t/my-custom-html-template-not-appearing/67734/4 "2022-11-30T15:14:42Z")

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As same like you when I designed a custom template for my [cricket](https://cricketcorner.net/) blog and uploaded it. SO I was checking it in the cutom tab. But most of the time it will be shown in the designed template section. Because the custom templated are those which you designed inside the hubspot. SO don’t get confused you could used it from the designed section.