My custom email template is not showing up in email design

EDIT: I found the issue. For some reason, the new template was put into a folder within the Design Manager, and the emails within that folder aren’t showing up. I managed to drag it out, but I’m not sure why the folder was created.

I recently created and exported an email design from BeePro to HubSpot, which is the process I’ve been using for months. I then go into a new email and add the template.

However, the new template will not show up anywhere in the email itself to switch the design. The template code does appear in the Design Manager, and I can preview it correctly, but it won’t appear as an option for the email template.

It shows as an email template and not a landing page. This hasn’t happened before, so any help would be appreciated.

Hi @CCharaba

Thank you for reaching out - I glad you found the issue here!

If you have follow-up questions regarding the folder, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter and investigate further here.

Thank you!

Best

Tiphaine