# My Certificate image is not loading

**URL:** <https://community.hubspot.com/t/my-certificate-image-is-not-loading/140634>\
**Category:** HubSpot Academy Support\
**Tags:** content-marketing\
**Created:** [October 7, 2025, 3:36am UTC](https://community.hubspot.com/t/my-certificate-image-is-not-loading/140634 "2025-10-07T03:36:26Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![DNDM](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dndm/32/210197_2.png) [@DNDM](https://community.hubspot.com/u/DNDM)\
**Post date:** [October 7, 2025, 3:36am UTC](https://community.hubspot.com/t/my-certificate-image-is-not-loading/140634/1 "2025-10-07T03:36:26Z")

</div>

HI, I just finished the test for digital marketing certification and success in passing the test on october 6th GMT +7 time, however, my certificate is not loading until now. Please help or give me advice what should I do next? I already clear the browser cache, I already restart the browser, also I tried restarting my laptop. But still, the message is the same as the attached image.

 ![Screenshot 2025-10-07 at 10.32.42.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/0/10079fa0b76b520d55a9a353dd55c498a9a08a2f.png)

---

<div class="post-metadata">

**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\
**Post date:** [October 7, 2025, 4:19pm UTC](https://community.hubspot.com/t/my-certificate-image-is-not-loading/140634/2 "2025-10-07T16:19:09Z")

</div>

Hello @DNDM ,

Thank you for reaching out to the academy community board! I’m happy to help out with this. You can view your certificate in your my profile in your academy!

Thank you!

The Academy team

---

<div class="post-metadata">

**Author:** ![DNDM](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dndm/32/210197_2.png) [@DNDM](https://community.hubspot.com/u/DNDM)\
**Post date:** [October 8, 2025, 1:52am UTC](https://community.hubspot.com/t/my-certificate-image-is-not-loading/140634/3 "2025-10-08T01:52:07Z")

</div>

Hi, I viewed my profile in hubspot academy, there’s no certificate in it. Attached is the preview

 ![157922i46319F470F9C535D.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/6/f65b1aa4c3c3b0c50ae5ba16127a7f66e9c86dc7.png)

---

<div class="post-metadata">

**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\
**Post date:** [October 8, 2025, 5:14pm UTC](https://community.hubspot.com/t/my-certificate-image-is-not-loading/140634/4 "2025-10-08T17:14:07Z")

</div>

@DNDM Do you mind refreshing your page? You should see it now.

---

<div class="post-metadata">

**Author:** ![DNDM](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dndm/32/210197_2.png) [@DNDM](https://community.hubspot.com/u/DNDM)\
**Post date:** [October 8, 2025, 11:57pm UTC](https://community.hubspot.com/t/my-certificate-image-is-not-loading/140634/5 "2025-10-08T23:57:09Z")

</div>

Yes. THanks a lot!