Hi! I am getting multiple notifications for the same event-for example, if one of my leads opens the email, I get the notification for it 2 or 3 times. Sometimes the notification lists the lead by email and sometimes by the lead’s name. Aside from this being annoying, I am using the free version and believe that this counts towards my 200 tracks a month. Also, every time I open a previously sent email, it tracks it as if the recipient opened it and notifies me of that. This is, again, annoying AND counts towards my free tracks. Plus, it’s very confusing for me to figure out how many times the email was opened by the actual recipient. PLEASE HELP!!
Hi @sod0130,
This can be due to a variety of settings, including emails being forwarded, or the tracking pixel being copy and pasted (causing two pixels in one email creating two notifications). For a full explanation of what can cause this, I wanted to share this article with you.
As for self open notifications, I wanted to share this thread which includes instructions for how to resolve this matter.
Thank you,
Jenny