Thanks for reaching out.
I want to tag in some thought leaders to see if they can assist with this.
Hi @AM8@Bryantworks@MAC-MCB, would you be able to share your thoughts on this?
Thanks,
Jess
I agree with this. The only work around at this time that I have found is to manually modify the deal amount for any deals that the wrong amount is displaying. I do not believe this has any downstream impact, other than correctly updating the ‘Deal Amount’
Thanks for your comments @karlijn & @MElsbernd! This is definitely a highly requested feature.
I recommend upvoting this idea and commenting on it so you’re subscribed to status updates our product team makes. I added my upvote as well, to advocate for this feature!
Hi Kennedy,
Thanks for sharing this idea. I upvoted it already
However, I do not agree that the idea you linked is the same as that in this thread. They are close, but this current one relates to reporting correct revenue data. The idea you linked is about editing or changing contract data on deals.
I’m having very similar issues - we started using line items to differentiate between one off fees and ARR but have found it impossible to use for multi-year contracts with different values for each year. Like the previous poster, I expected it to behave in a similar way to calculate the ARR, TCV and ACV but was left very frustrated.
Reporting on this in general in still problematic, but being able to capture multiyear deals is a basic necessity for sales subscriptions. Were any of the colleagues you tagged able to offer any advice or suggestions on this?
@JessicaH@Patrick_R
We are also experiencing this as well. What is the purpose of adding a term start date if this is not being used in the metric calculations? It should also be able to calculate the contract length based on the term lengths and dates specified, right? And all of this trickles down to the quote line items, by the way.. This functionality is essential for service companies and the metric formulas needs quite a bit of work… In the meantime, I’ve read some people are creating multiple internal deals for the same customer just to be able to quote and forecast correctly, but this is really not scalable.
As the Product Manager for Quotes and the Product Library at HubSpot, I thought you would care to see this. These metrics (TCV, ACV…) are important to our business and I was pleasantly surprised to see them in the product library. However, they are ultimately useless since the calculations don’t take into account the start date and term length. The pictures uploaded in this idea explain it perfectly. This is not an improvement idea, these are just wrong calculations. What do you think? Do you think this will be fixed soon? If not, I have to find another solution.
Wanted to post to mention I reached out to support trying to come up with a workaround for the same thing. I was told I’d need to create multiple deals to represent multiple years. As @LPereira3 mentioned, this isn’t scalable. I agree with their second comment about how this tool should factor in the start dates
This is causing me significant pain as well. I cannot understand why the ACV calculation is simply adding the line items and ignoring the dates. This needs fixing and urgently. I am overstating my pipeline enormously on greenfield/growth deals, directly because of this mathematically incorrect handling. Suggestion: introduce a “year 1 ACV” and make the overall deal ACV an average. Both must include time range sensitivity.
Or better yet: build in the actual revenue range into the forecast tool, so that we can filter for only those line items coming up in that year.
Posting here because I’m having the same issue. I would like to book a multi-year contract with a price step up on one deal record (each contract = 1 deal record at my firm). If I make the first year product line “One-time” billing frequency, the TCV and ARR I want is calculating correctly. ACV, on the other hand, is not and product line start dates seem to have zero impact on the metric calculatioins.
Agree with @KElder that this is not scalable and we need a resolution.
I would highly recommend you to please upvote this related idea in the Ideas Forum and add your feedback in th thread.
Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation.
What you are asking people to upvote isn’t for the same issue detailed here. Everyone is stating they’d like better (or correct) control over multi-year deals and how the amounts roll up/are calculated based on different annual prices defined in a single deal.
I would recommend upvoting this idea and commenting on it so you’re subscribed to status updates our product team makes to it. This guide to the ideas forum has an overview of idea status updates.
Very interested as well! most of our deals are multi-year so basically the ARR calculation and sales analytics are useless to us. Is there anything in the roadmaps to solve this?
Hello ! I have create an idea about Multi Year quotes that correspond to your needs. This is a different idea from kvlschaefer. Here is the link, please go and vote so Hubspot can change the way quotes are done : Multiyear Quote
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