Same use case as @jamesnixon, need to sort tickets on multiple fields for proper prioritization. In our case a Next Reply Time SLA and a Time to Close SLA. Need to sort first by Next Reply Time, then by Time to Close.
Same use case as @jamesnixon, need to sort tickets on multiple fields for proper prioritization. In our case a Next Reply Time SLA and a Time to Close SLA. Need to sort first by Next Reply Time, then by Time to Close.