Great! Thank you @SabariRam And like with any new improvements, comes new wishes and questions.
What we want to do is send both our CES from 1 pipeline (support in this example). In our situations it is the case that:
The Dutch CES should be sent if the contact person has Dutch as their preferred language AND of course when the contact has provided feedback the Support requeast is set to closed in the Support pipeline. And the English CES should be sent to all contacts who do not have Dutch as their preferred language AND of course when the contact has given feedback the Support requeast is set to closed in the Support pipeline.
Small edit to make the situation and what we like to achieve more precise
Or can we build a IFTT workflow for this? (Had an answer from Support - not possible!)
For example: If the Support ticket is set to Closed and the contact’s preferred language is Dutch, activate CES Dutch. If the preferred language is not Dutch, activate CES English.