I have to say that we were lied to during sales. We were promised HubSpot can handle multiple countries and therfore languages without a problem and this also in Customer Support.
We payed a lot for the whole Enterprise Edition and also for the Service Hub. And now we see we only have one CES survey?? One in general, not even one for every language??? This is ridiculous and even more ridiculous is that it isn’t considered necessary from the team to work on this. Is it that hard to fix?
I contacted our sales rep because he didn’t tell us the truth. But of course he doesn’t reply anymore because he probably knows what he did. Since we signed only a few weeks ago we will see if we can go against something like this with getting money back. If really needed even legally…