Hiya, Does anyone know how I can move emails into different views or folders so I can organise them?
Hi @PhoebeFrolich,
Which part of the tool exactly are you referring to?
- On the ticket index page, there aren’t folders, no, but you can create filtered views: View and filter records
- In the conversations inbox, no, this is not possible, but has been requested: Add folders to inbox
- In help desk, you can also create views: Organize teams and views in help desk
Best regards!
Hiya Karsetn,
On the left hand side of my help desk, I’m given the option to create a ‘view’ and ‘folder’ but I cannot move emails/tickets into these to organise them.
@PhoebeFrolich this article I shared in my previous reply explains what’s possible: Organize teams and views in help desk
Folders are for grouping views, views pull tickets based on filters. There is, as far as I know, no drag and drop functionality.