# Move Chat to another Inbox automatically **URL:** \ **Category:** HubSpot Ideas\ **Tags:** chatflows\ **Created:** [January 7, 2021, 1:26pm UTC](https://community.hubspot.com/t/move-chat-to-another-inbox-automatically/29844 "2021-01-07T13:26:06Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![fabianj](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/fabianj/32/19888_2.png) [@fabianj](https://community.hubspot.com/u/fabianj)\ **Post date:** [January 7, 2021, 1:26pm UTC](https://community.hubspot.com/t/move-chat-to-another-inbox-automatically/29844/1 "2021-01-07T13:26:06Z")
I was wondering if there is any way to automatically move a Chat to another Inbox within a Chatflow-setup using routing rules. The answer is: no it’s not possible. **My user story** It happens frequently that a Chat for “non-customers” is started for contacts that are actually customers, simply because the contact could not be identified by hubspot in the firstplace (for example missing cookies). Non-Customer chats go into our Sales inbox. Now when a unidentified contact inside of a Non-Customer chatflow is identified via email as Customer, I can use routing rules to automatically assign this Chat correctly to the Customer Success team, but the Chat remains in the Sales Inbox: I cannot move the Chat to the Customer Sucess Inbox… so the Sales team must manually move these to the correct Inbox causing a lot of overhead and delay in response time. ---
**Author:** ![CarinaAndresen](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/carinaandresen/32/9140_2.png) [@CarinaAndresen](https://community.hubspot.com/u/CarinaAndresen)\ **Post date:** [July 15, 2021, 9:59pm UTC](https://community.hubspot.com/t/move-chat-to-another-inbox-automatically/29844/2 "2021-07-15T21:59:45Z")
This would be awesome. We use a chatbot so we can assign the correct team the correct type of questions. The different teams has different inboxes, and now everyone needs to use the inbox the bot is connected to as well as their own. It causes friction and its easy to forget one of the inboxes in a hectic day. It would be awesome if this could be fixed. ---
**Author:** ![taryn1](https://avatars.discourse-cdn.com/v4/letter/t/bbe5ce/32.png) [@taryn1](https://community.hubspot.com/u/taryn1)\ **Post date:** [January 29, 2024, 5:48pm UTC](https://community.hubspot.com/t/move-chat-to-another-inbox-automatically/29844/3 "2024-01-29T17:48:32Z")
We are also experiencing this issue - would be a huge help if we could automatically move a conversation to another inbox based on certain property values ---
**Author:** ![EirikL](https://avatars.discourse-cdn.com/v4/letter/e/a8b319/32.png) [@EirikL](https://community.hubspot.com/u/EirikL)\ **Post date:** [September 23, 2024, 9:13am UTC](https://community.hubspot.com/t/move-chat-to-another-inbox-automatically/29844/4 "2024-09-23T09:13:15Z")
This is important functionality. ---
**Author:** ![NDeArmas](https://avatars.discourse-cdn.com/v4/letter/n/ce7236/32.png) [@NDeArmas](https://community.hubspot.com/u/NDeArmas)\ **Post date:** [October 21, 2024, 3:15pm UTC](https://community.hubspot.com/t/move-chat-to-another-inbox-automatically/29844/5 "2024-10-21T15:15:22Z")
+1! 🧡 ---
**Author:** ![Shuler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/shuler/32/13434_2.png) [@Shuler](https://community.hubspot.com/u/Shuler)\ **Post date:** [November 18, 2024, 4:19pm UTC](https://community.hubspot.com/t/move-chat-to-another-inbox-automatically/29844/6 "2024-11-18T16:19:17Z")
This would be a really useful feature. ---
**Author:** ![trangnguyen](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/trangnguyen/32/14279_2.png) [@trangnguyen](https://community.hubspot.com/u/trangnguyen)\ **Post date:** [August 4, 2025, 6:06pm UTC](https://community.hubspot.com/t/move-chat-to-another-inbox-automatically/29844/7 "2025-08-04T18:06:08Z")
We are also experience this issue as there are times when a customer opens a chat and our chatbot can’t transfer to the correct inbox. If they started with sales, and then selected they want technical support, it shoudl go to the technical support inbox vs having to manually move it over. This is a no brainer to route to the correct inboxes based on the customer’s needs.