Hi everyone!
We have started using Hubspot Service, and we are very pleased. One thing i’m lacking, and hoping someone has a good resolution for, is more information about the ticket in the inbox.
We have three producs (for now). I have set up different pipeliens for each product, and i also have some fields in the form that are product spesific. When i open the ticket in Service - Tickets, i have set up three different property categories. This means that the relevant properties for product A is only visible on a ticket thats related to Product A.
My question is if anyone has found a way to show these categories in the Inbox aswell? As for now i need to open al fields to find the product spesific ones. Would love to have the same categorization in the inbox as i have in the ticket page.