What’s going on? This idea was suggested in 2018 and still no option to customize CSS. We are forced to build our own Help Centre website because it’s currently very lackluster on Hubspot.
Absolutely crazy that this hasn’t been implemented yet. KB templates NEED to be editable!
I would like to see a feature that allows us to build our own page templates for the Knowledge Base. We could utilize the existing design manager functionality and simply build a new custom block to pull in the knowledge base articles into the template. We could then choose the template we are using under settings to apply it to all pages.
This seems like it would be the best option as it would enable users to change designs, adjust styles, allow them to change fonts, colors, padding around logos, etc so that their brand standards can be followed. It would allow allow them to add javascript files to pages so that external live chat tools can be used on their knowledgebase site. This is a stumbling block for a few clients that want to replace their contact us page with the knoweldgebase but they use an extenal live chat tool.
This approach would also allow us to customize the header and footer content which is so restricting at the moment.
This is something that would really help improve the knowledge base. Thanks for considering it.
Please let us know when knowledge base customization will make it’s way to the design tools. HubSpot’s own knowledge base uses more of the browser real estate than what is provided for our portals. For example HubSpot’s overall width is 1214 px compared to 1042 px that we have available. The actual content area of the article is 894 px for HubSpot and only 681 px for us. This makes viewing screenshots necessary for our documentation very small and not readable. It would also be good to have a lightbox capability for such images that need more browser real estate to become readable.
Having control over this CSS is necessary as HubSpot’s templates are not providing us with the look and feel that we are seeking.
I think it would be next level to have an “expansion pack” for themes that include templates for the knowledge base. Something that didn’t have to be part of existing themes, just add-on for those with the theme, run off the theme settings, etc., but have the templates needed to customise the knowledge base beyond CSS. Since not all users need or use knowledge base, I don’t think it should be included in themes to avoid confusion (“I thought it was a page template I could use as a website page”) but very clear that it is for the knowledge base only.
Greater flexibility in customizing the Knowlege Base would be wonderful! For our application, it would also make the Knowledge Base more versatile. The same customizing flexibility as the forms and CMS would be wonderful 
We would love to be able to add some rich text with embedded links above the search bar.
At the moment it looks like this can only be times new roman? I’d love to be able to match the font to the headers and our other marketing collateral.
I agree with this whole-heartedly, we need to be able to use other fonts than Times New Roman so we can match the Knowledge Base to for example our website. I would even be happy with any extra fonts at this point. Only providing Times New Roman seems very restrictive.
This is very much needed. Please implement this asap.
It’s crazy that the knowledge base would be off brand / not visually the same as other pages on a hubspot website. Please allow us to customize the font! Thank you
Is there any update on when this might be available as an upgrade?
Most frustrating of all - is that the hubspot knowledge base uses a much better font so looks way better than what we can do!
Changing fonts is included in our new Customize Template feature which is now in beta. Please PM me with your Hub Id if you would like access to this.
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Could you please clarify? I don’t see that option at all. Here is what I see. The “Style” option is limited to 6 or so pre-set styles for titles, headings and the like.
Does anyone have a solution to edit these otherwise @hubspot please include capability soonst! Thanks!
I can’t understand why the limitations are so stark. I would like to use the “Minimal” template for the category icons and mouse-over affect but the header height is awful. It’s huge. It takes up 50% of the page height. It makes no sense. The bland Classic template is the only option that doesn’t have terrible proportions.
I’d be interested in adding some extra links to the header too.
This is an important one for our company. We customize blogs and documents but can’t do it with the knowledgebase. It would make sense to have this in the Forms Customization with everything else.
We would like to use the Knowledge Base as our FAQ and would therefore like to have the same navigation bar available in the KB as on the rest of our site. Having the same footer as the rest of the site would also be nice, but not as important
Being able to change background colour, height etc of the nav bar would be useful - One client has had to change their logo to fit in with the white background rather than changing the background colour. Please give us more flexibility on what we can change on this.