Look, all we want is to be able to customize it at least to the point you have done you own knowledge base. I don’t think that’s a big ask - let us clone the knowledge base templates. Is that possible? I know it’s advanced - I’m ok with it. We need a solid article on how advanced workarounds may be possible so we can begin doing this without you adding core functionality. Please help.
Any update on this? Please manage expectations, it’s a core responsibility of every product owner, especially since it’s a paid solution you offer.
For our use case, we would want to edit the site header HTML of the Knowledge Base to add a Hotjar code to get feedback from our visitors. As of this moment, you can do this on HubSpot for the landing pages but not the Knowledge Base pages. Thanks a lot!
Would be really great with the ability to style the Knowledgebase with basic CSS in the design tools. Is this possible as of today?
Hi all,
I’d like to share an update here since it has been a while since we did last time. I wanted to let you know that we are currently investing in improving our editing platform more broadly so that in the near future we can revamp the editing experience within Knowledge Base. More a matter of when we can get to it, not if. We’ll share another update as soon as we have new information.
Thank you for your patience!
Kie
+1 Hoping for update soon!
Current problems :
- the alignement of text and images, with left/right blocks, is difficult
- the Draft and the Preview are not the same, it’s necessary to check the Preview and then to go back to the draft to adjust with lines breaks, and do all the exercise again until the Preview is well aligned
Hi all! I want to thank everyone for continuing to comment on this idea. We have read every comment, and the details shared here have all been so, so helpful in understanding how we can make the KB tool better for you all.
It’s been a while since an update has been shared here, so just dropping a note to say that this idea is “In planning” at the moment, and our engineers are actively building this feature.
We are unable to share a timeline or subscription level, but updates will be posted here going forward if you’d like to follow along.
If you are interested in talking to our team about this feature or giving feedback on the KB tool, please fill out this form. I can’t guarantee that we’ll be able to speak with everyone, but the answers provided in the form will be a great help!
Thank you again for supporting this idea. We are looking forward to making more flexible KB customization a reality at long last! 
Our team wanted to provide a standard experience to our website visitors and as part of that we wanted to change the footer of the Knowledge Base page similar to all other pages. However, it is shocking to see that the HTML code we add in the templates does not affect the Knowledge Base page as confirmed by the message on the setting page - “Any changes you make won’t be applied to your knowledge base pages”
This is very basic feature which should be enabled or it least given an option to customize the footer apart from the current options which allows no customization.
Why does the knowledge base on Hubspot have to be sad and monochrome?
Why not add some color and more text customization options to enhance the quality of the publications?
I would like to be able to choose my font and its color. Not just the style.
What do you think community?
Should we push Hubspot developers to make this idea concrete?
Please add more heading levels in the knowledge base article. Also, please provide more flexibility in terms of customizing the text style and fonts. It would be great if you could provide access to the source code of the CSS style sheet.
We need to be able to customize the KB template to align with the styling, branding, header, footer and navigation/megamenus on our website. Should function the same as the regular landing pages.
I agree. The experience linking from a professionally designed website to a knowledge base template with its limited customizations is not ideal. We would prefer a more cohesive brand experience for our customers.
This has been “in planning” for ages but no sign of it yet… I wonder why the thread is now locked? Seems like a massive shortcoming to me, I am currently looking to migrate service from HubSpot with this as one of the key reasons
After creation of my companies first knowledge base, I have built out very informational articles for our clients and they have found it very helpful. However, upper management asks the same questions I have: Why is it so dull? Although there are some cool features like emojis and special symbols, why doesnt the HubSpot Knowledge Base give you the ability to change the size, color or highlight the font? I know there is many systems that we could go out and buy to create the knowledge base we want, but if we want to maximize our usage of HubSpot and HubSpot offers a knowledge base, why would we? I don think it needs to have major improvements BUT it should atleast give you the capability that Microsoft Word does. HubSpots own knowledge base is very well put together and visal, but if HubSpot isnt using their own knowledge base feature to create THEIR OWN knowledge base, I think that says alot about the product they built. Myself, and Im sure alot of HubSpot customers, would love to see improvements to the features within the knowledge base when it comes to creativity. The AI tool is absolutely fantastic, but I would rather be able to make some fonts bigger than have AI rewrite my sentence when i could just use another AI website to do so.
We desperately need to be able to change the font color and hightlight text. This is extremely important.
It would be great it we could have additional editing options such as:
- Ability to change the header size. It takes up a lot of space that it doesn’t need to take, pushing the articles lower on the screen.
- Ability to center the header logo.
- Ability for the header logo to open URL in new browser.
- Choose how articles are displayed. Example, allow for two columns for article names instead of just one.
+1 for customer
+1 to this on behalf of a customer, to be able to apply styling to forms that part of the template styling
I’m trying to make the knowledge base look attractive and style it to match my company’s brand identity, but I’m very limited by the editing limits.
I’ve done my best so far, but some things still look pretty bad.
I’d love to see the ability to edit CSS. This will allow big brands to create really great knowledge bases on the HubSpot platform.