More flexible knowledge base design and layout, including custom HTML/CSS

I am perplexed - we are still in our onboarding and only just found out that something so basic as changing a font is omitted. Not just that - in a fairly modern looking UI, where the headings are all non-serif fonts, the paragraph is a serif, last century font like Times New Roman! Truly mind-boggling. I get it that the Service Hub is still young, but this is a little too MVP for us.