That’s good to know Matthew. We are starting to think about switching as well. ServiceHub is very expensive in comparision to HelpScout, and it appears HelpScout will sync the contact data anyways, which was one of the reasons we originally bought into ServiceHub. With so little improvements in the last year I am having a very hard time justifying paying so much more for something that does so little.
I really wish HubSpot would be more open on their roadmap for ServiceHub and actually stick to delivering SOMETHING. They have the ‘bones’ in the core platform to support all this and be an awesome product. Just seems like they don’t care enough to respond and tell us if they will.