After creation of my companies first knowledge base, I have built out very informational articles for our clients and they have found it very helpful. However, upper management asks the same questions I have: Why is it so dull? Although there are some cool features like emojis and special symbols, why doesnt the HubSpot Knowledge Base give you the ability to change the size, color or highlight the font? I know there is many systems that we could go out and buy to create the knowledge base we want, but if we want to maximize our usage of HubSpot and HubSpot offers a knowledge base, why would we? I don think it needs to have major improvements BUT it should atleast give you the capability that Microsoft Word does. HubSpots own knowledge base is very well put together and visal, but if HubSpot isnt using their own knowledge base feature to create THEIR OWN knowledge base, I think that says alot about the product they built. Myself, and Im sure alot of HubSpot customers, would love to see improvements to the features within the knowledge base when it comes to creativity. The AI tool is absolutely fantastic, but I would rather be able to make some fonts bigger than have AI rewrite my sentence when i could just use another AI website to do so.