More flexible knowledge base design and layout, including custom HTML/CSS

Absolutely agree with this. Its very limiting to not be able to:

  • Change fonts to match branding of website that is also in HubSpot. The templates in the Design Tool should be reflected in the KB.
  • Showing only 2 articles in each category on the homepage for the KB is a waste of space, and doesn’t match with how all other competitor KBs look/feel. It would be nice if that was increased to 5 at the bare minimum.
  • Would also be nice if there was a nice code snippet view so we can show examples etc. Even just a raw <pre> would be sufficient.
  • It would be helpful if we could have callouts / tables to emphasis notes/warnings etc.

Please consider this request. It’s sad that this is table stakes with competitors products like Zendesk, and its almost been a year and this still isn’t available.