More flexibility and option in Jira integration

HubSpot Ideas
1

Hi HubSpot Community :slightly_smiling_face:

We think the Jira integration should provide more flexibility for Hubspot users.

1) Possibility to use custom form to create Jira ticket. The build-in form is very basic.

2) Unable to include custom Jira fields (ex. Component, Browser version, Device Type, etc)

3) Unable to create Jira tickets if one of the fields is mandatory in Jira, because it is not accessible in Husbpot to field it.

4) Change the default behaviors to sync note and comment by default (or a global setting). Currently not all workflows can enable this option. Honestly, I don’t see who doesn’t want to see it’s comments and notes synchronized.

Regards,

2

The Jira integration is important for Service Hub. ZenDesk is ahead on this front. We need to set global defaults and also sync attachments.

3

Agreed syncing notes etc. should be turned on by default.

4

As SaaS company we can’t build customer support in Hubspot without proper Jira integration. We need:

1) More required fields to create a ticket in Jira from Hubspot ticket. E.g we have issue type “Bug” and for escalation flows we need to categorize them as blocking or non-blocking

2) Syncing notes by default

5

It is super important to us, why can’t we use mandatory fields? It will add so much value to our company