We need more chatbox customization options.
I love the fact that HubSpot has a chatbox feature available; however, the options to customize it are slim to none. We can choose from a few gradient colors or a solid one, and then our profile pictures from our HubSpot account.
To be frank, there really isn’t a way to customize it at all.
Reasons why we should be able to customize it:
- It creates a more customized and personal experience for our clients/users.
- It allows us to differentiate ourselves from our competition.
- It helps us provide better customer service by being able to change it to fit their needs.
- And much more.
Other chatboxes (Like Olark for example) allow you to use a custom image by adding a line of javascript to your code or from within their platform.
The chatbox would be SO much more valuable if we had the ability to customize it.
I wouldn’t be surprised if HubSpot had a ton of people switching over to their service if they added this as an option.