# Monitoring chat user availability **URL:** \ **Category:** Tickets & Conversations\ **Created:** [September 15, 2022, 3:12pm UTC](https://community.hubspot.com/t/monitoring-chat-user-availability/65193 "2022-09-15T15:12:18Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![KArmitage](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karmitage/32/48165_2.png) [@KArmitage](https://community.hubspot.com/u/KArmitage)\ **Post date:** [September 15, 2022, 3:12pm UTC](https://community.hubspot.com/t/monitoring-chat-user-availability/65193/1 "2022-09-15T15:12:18Z")
Is there a way to see a log of when the chat team sets themselves to available or away? ---
**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\ **Post date:** [September 16, 2022, 12:21pm UTC](https://community.hubspot.com/t/monitoring-chat-user-availability/65193/2 "2022-09-16T12:21:26Z")
Hi @KArmitage, Thanks for reaching out to the Community! This functionality is currently not available in HubSpot. That being said, I wanted to share this [help article](https://knowledge.hubspot.com/inbox/manage-your-inbox-users) with the options of managing your team’s availability status in HubSpot. I also wanted to share these related feature requests from the Ideas Forum. I would recommend upvoting them and sharing your use case in the comments to show your support: 1. [Conversations Team Availability Log](https://community.hubspot.com/t5/HubSpot-Ideas/Conversations-Team-Availability-Log/idi-p/430655) 2. [Chat Rep Availability Reporting](https://community.hubspot.com/t5/HubSpot-Ideas/Chat-Rep-Availability-Reporting/idi-p/245316) Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well. Best, Kristen ---
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [September 20, 2022, 2:18am UTC](https://community.hubspot.com/t/monitoring-chat-user-availability/65193/3 "2022-09-20T02:18:05Z")
@KArmitage this is an interesting idea, how would you use the information, in real time or for reporting? @kvlschaefer thanks for adding the ideas, I’ve added my upvotes! 🙂 ---
**Author:** ![KArmitage](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karmitage/32/48165_2.png) [@KArmitage](https://community.hubspot.com/u/KArmitage)\ **Post date:** [September 20, 2022, 1:22pm UTC](https://community.hubspot.com/t/monitoring-chat-user-availability/65193/4 "2022-09-20T13:22:03Z")
Yikes, did not mean to accept as a solution. My b. Honestly, where this came from was we’re finding our away message isn’t being sent to our chat visitors, but our team claims everyone was set as away. So we’re trying to determine was someone set to available and didn’t realize it or is there some kind of error happening with our away message. ---
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [September 20, 2022, 8:10pm UTC](https://community.hubspot.com/t/monitoring-chat-user-availability/65193/5 "2022-09-20T20:10:14Z")
@KArmitage ah, I see, if everyone was set to away but the chatbot still routed, have you looked at the settings for how the team is assigned? ---
**Author:** ![KArmitage](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karmitage/32/48165_2.png) [@KArmitage](https://community.hubspot.com/u/KArmitage)\ **Post date:** [September 21, 2022, 7:12pm UTC](https://community.hubspot.com/t/monitoring-chat-user-availability/65193/6 "2022-09-21T19:12:58Z")
Currently the team self assigns. ---
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [September 21, 2022, 7:26pm UTC](https://community.hubspot.com/t/monitoring-chat-user-availability/65193/7 "2022-09-21T19:26:22Z")
Hmm, that’s interesting, if no one was online it shouldn’t have routed to the chat at all. Have you already checked Availability Management? Settings \> Tools \> Inbox \> Availability Management ![Jnix284_0-1663788344132.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/e/1e237a61f4cdd8a0ddd3089ef1023c95007ceab0.jpeg) As a starting point, you could have a manager check on the status during working and non-working hours to spot check availability. ---
**Author:** ![KArmitage](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karmitage/32/48165_2.png) [@KArmitage](https://community.hubspot.com/u/KArmitage)\ **Post date:** [September 21, 2022, 7:28pm UTC](https://community.hubspot.com/t/monitoring-chat-user-availability/65193/8 "2022-09-21T19:28:25Z")
I guess that’s what I was asking, was is there a way to check on this without someone having to babysit it. ---
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [September 21, 2022, 7:40pm UTC](https://community.hubspot.com/t/monitoring-chat-user-availability/65193/9 "2022-09-21T19:40:52Z")
Not that I can find right now, you can[add the idea](https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas) here for the product team to review.