# Mobile App Login Error - passkey not accepted

**URL:** <https://community.hubspot.com/t/mobile-app-login-error-passkey-not-accepted/148920>\
**Category:** Account & Settings\
**Tags:** free\
**Created:** [May 1, 2026, 4:16pm UTC](https://community.hubspot.com/t/mobile-app-login-error-passkey-not-accepted/148920 "2026-05-01T16:16:38Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![PGabriel97](https://avatars.discourse-cdn.com/v4/letter/p/8baadc/32.png) [@PGabriel97](https://community.hubspot.com/u/PGabriel97)\
**Post date:** [May 1, 2026, 4:16pm UTC](https://community.hubspot.com/t/mobile-app-login-error-passkey-not-accepted/148920/1 "2026-05-01T16:16:38Z")

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I recently logged out of my mobile app (iOS) and cannot login again.  
Hubspot deleted my password after 90 days, as I am using a passkey for login. When I login via passkey I am told that I cannot log in - “please check on the hubspot webversion” (something similar, as it is written in German).  
What I have tried so far:  
1. Reset my password via App: Screen says “help is on the way” but no E-Mail is sent. (Account fully functional, SPAM folder empty) - I also don’t get reminders to upcoming tasks, even if all checkmarks are set in the menu. (However, I just got a confirmation that I am now member in this hubspot community).  
2. Login in Chrome browser on IPhone with Passkey. Functional. A login via App afterwards, as adviced in this community, however, does not work, unfortunately.  
3. Uninstalled App on Iphone. No changes.  
4. Restarted IPhone. No changes. Combination of 3 and 4. Also no changes.  
Any ideas are highly appreciated 😄

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**Author:** ![chighsmith](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@chighsmith](https://community.hubspot.com/u/chighsmith)\
**Post date:** [May 1, 2026, 7:42pm UTC](https://community.hubspot.com/t/mobile-app-login-error-passkey-not-accepted/148920/2 "2026-05-01T19:42:47Z")

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Hi there @PGabriel97,  
Thank you for posting to the Community! Can you please fill out the form at the bottom of this [Knowledge Base](https://knowledge.hubspot.com/account-management/log-in-to-hubspot#:~:text=checkbox%20during%20login.-,Additional%20login%20help,-If%20you%27re%20unable)? This will ping our Support team, and they will be able to follow up directly regarding next steps 🙂  
Cassie, Community Manager

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**Author:** ![PGabriel97](https://avatars.discourse-cdn.com/v4/letter/p/8baadc/32.png) [@PGabriel97](https://community.hubspot.com/u/PGabriel97)\
**Post date:** [May 1, 2026, 8:41pm UTC](https://community.hubspot.com/t/mobile-app-login-error-passkey-not-accepted/148920/3 "2026-05-01T20:41:50Z")

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Thank you!

I have filled in the form 👍