Mistake in Certification Completion Dates on My Profile

Marketing & Content Hub Content Strategy & SEO
1

I’m writing to bring to your attention an issue I noticed with the certification dates listed on my profile. I recently completed eight certifications, but I’ve observed that all of them are showing the same completion date, even though I did not complete them all on a single day.

This appears to be a system error or a synchronization issue, as I worked through these certifications over several days. Accurate certification dates are important for recordkeeping and for reflecting the actual effort and timeline of completion.

I would appreciate it if you could review this issue and update the completion dates accordingly, or let me know if further information is needed from my side.

2

Hey @SyedRizvi

Although I haven’t experienced this issue with my certifications or heard anyone I know mention such a problem. However, I believe you should try and talk to HubSpot Academy Support regarding it. I’m pretty sure they’ll be quick to come up with a resolution.

3

Hi @SyedRizvi ,

Could you please help clarify a few things so we can better understand the issue?

  1. Where exactly are you seeing the identical completion dates?
    – Is it on your HubSpot Academy dashboard, public profile, or somewhere else?
  2. Do the PDF versions of your certification certificates also show the same (incorrect) date?
    – If not, what dates are reflected on the certificates?
  3. Were all certifications completed under the same HubSpot account/email ID?
    – Just to rule out any cross-account syncing issues.
  4. Can you list which certifications are affected and what the actual completion dates should be (if you have that info)?

In my experience over the past 7–8 years, I haven’t come across this type of issue in HubSpot Academy

Once we have these details, either the community managers or HubSpot support can look deeper into the issue for you.

Looking forward to your response!
CC - @Victor_Becerra @Jaycee_Lewis

4

Hi @SyedRizvi

Thank you for reaching out to the Community!

We’re aware of the issue with the certification dates on your profile.

We’re working on this internally and will notify you as soon as everything is updated and correct.

Best,

5

Hi @SyedRizvi

Following up on this. To help us investigate this issue and get your completion dates updated correctly, could you please share the names of the eight certifications you’re referring to? Once we have that information, we can look into what might be causing them to show the same completion date.

Best,