Hi, We have been having an issue where the @mention no longer sends emails if used within a deals but seems to work fine whe…

Q: Missing email @mention notification [when used in Deals.] Short A: Please confirm settings and other factors. (see image…

Hi @Michelle3 I took a look at your account and can confirm that the user M Sumner has opted out of receiving emails of HubSp…

Hi @Michelle3 , is this now solved?

In addition to the above I’d also advise checking your spam folder and any inbox filters!

Have checkd spam folders and they are not there. We are receiving the @Mention notifications when used in companies or contac…

This is incorrect - all the relevant boxes to recieve notifications from hubspot has been ticked. This issue is not happening…

Hi @Michelle3 a user might have this setting ticked but if they have previously opted out of receiving all emails from HubSpo…

We are having the same issue; all users are not receiving @ mention notifications within a deal and all the boxes are checked…

On an @mention notification in Outlook, the “view mention” takes the user to the Company record and not the deal record. The …

@lisat2m , you may want to open your new issue in it’s own thread, so it doesn’t get lost in this account-specific thread.

Missing email @mention notification

Michelle3 June 26, 2018, 7:02am 8

Have checked and all members have checked all the required boxes to recieve the email notifications but still not receiving @ mentions within deals.

Topic		Replies	Views
Hubspot no longer send email and notifications about mention (@) Tickets & Conversations free	1	1207	October 26, 2022
Missing email @mention notification Sales Hub Tools meetings-calendar-sync	4	4083	July 11, 2019
Missing email @mention notification CRM	3	4624	October 6, 2017
Mention Filter HubSpot Ideas account-settings	7	2107	April 14, 2024
Notifications about mentions in comments HubSpot Ideas object	12	4359	December 16, 2025