Not sure if there is any progress on this one - It seems pretty vital that since Hubspot is pretty Office 365 / Gmail centric that you should be able to use the built in 365 tools as well (MS Teams)…
At the moment the chat feature is pretty useless to us - we’re not going to ask all of our staff to sit here with Hubspot Chat open all day on our screens on the off chance someone will chat with us.