My META integration overwrites contacts with the same email from different forms

My integration with META overwrites contact information when the same email address comes from different forms. The issue is that if a lead came in last month through Campaign X and now sees my Campaign Y, and they complete that new form, the information gets overwritten and the lead is not counted as a new one. I need it to be treated as a new lead so the team can manage it… please help.

Hi @ischiloff, thanks for your question.

Let’s check with our experts:
Hi @JuanGomez0818, @Lucila-Andimol, @ajubete, @Gilempert, does anyone happen to have a suggestion for @ischiloff?

Thanks to everyone for contributing.

On the other hand, @ischiloff, I found this question in the English forums, which is why I moved it to the Spanish ones. To prevent this from happening again, I recommend changing the language in the top left corner to Spanish, so you can always post your questions in this language :slightly_smiling_face:

Regards,

Diana

Hi @ischiloff, after looking into this, it is not possible in HubSpot to have different contacts with the same email address. For HubSpot, the email address is a unique identifier, as having multiple identical contacts would start filling up your marketing contact space with incorrect information, which is not very advisable.

I would suggest that you create the following:
An active list with the different forms you have in your campaign, and from those lists, create a workflow that sends an internal notification to your team every time there is a new contact in each of the lists. On the other hand, you can always view the contact activity in their profile and observe each of the submitted forms.

I hope this helps. Best regards.