# Messages - transfer chats between users **URL:** \ **Category:** HubSpot Ideas\ **Tags:** conversations-inbox\ **Created:** [January 15, 2018, 7:09pm UTC](https://community.hubspot.com/t/messages-transfer-chats-between-users/7132 "2018-01-15T19:09:47Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Nwclark85](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nwclark85/32/31184_2.png) [@Nwclark85](https://community.hubspot.com/u/Nwclark85)\ **Post date:** [January 15, 2018, 7:09pm UTC](https://community.hubspot.com/t/messages-transfer-chats-between-users/7132/1 "2018-01-15T19:09:47Z")
We have just finished a trial of the messages module and a major reason wh your sales team decided to revert back to our old platform was an inability to transfer chats between users. THis is critical for us as if someone is asking a question that a colleague is better placed to answer, it is so much easier to simply transfer that conversation to that colleague. Likewise, if there is no response for a set amount of time, the chat should be set to transfer to another user that is online. THis is a basic functionality on all other live chat platforms we have looked at. ---
**Author:** ![DaveJoRo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/davejoro/32/13631_2.png) [@DaveJoRo](https://community.hubspot.com/u/DaveJoRo)\ **Post date:** [January 18, 2018, 4:09pm UTC](https://community.hubspot.com/t/messages-transfer-chats-between-users/7132/2 "2018-01-18T16:09:06Z")
We also need this functionality. It’s a major drawback for us in utilizing the messages tool. ---
**Author:** ![rebeccaj](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rebeccaj/32/82797_2.png) [@rebeccaj](https://community.hubspot.com/u/rebeccaj)\ **Post date:** [February 22, 2018, 5:16pm UTC](https://community.hubspot.com/t/messages-transfer-chats-between-users/7132/3 "2018-02-22T17:16:51Z")
Agreed! It would be great to be able to have certain people manning the chat sessions, but then if they don’t have the answer to a detailed product question that someone asks them, to be able to forward that message to someone who can answer it, instead of taking up time telling people we will get back to them later. ---
**Author:** ![hroberts](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hroberts/32/52294_2.png) [@hroberts](https://community.hubspot.com/u/hroberts)\ **Post date:** [April 9, 2018, 7:35pm UTC](https://community.hubspot.com/t/messages-transfer-chats-between-users/7132/4 "2018-04-09T19:35:23Z")
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**Author:** ![Nwclark85](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nwclark85/32/31184_2.png) [@Nwclark85](https://community.hubspot.com/u/Nwclark85)\ **Post date:** [April 10, 2018, 9:32am UTC](https://community.hubspot.com/t/messages-transfer-chats-between-users/7132/5 "2018-04-10T09:32:26Z")
@hroberts did you mean to include a comment above? ---
**Author:** ![hroberts](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hroberts/32/52294_2.png) [@hroberts](https://community.hubspot.com/u/hroberts)\ **Post date:** [June 5, 2018, 7:21pm UTC](https://community.hubspot.com/t/messages-transfer-chats-between-users/7132/6 "2018-06-05T19:21:14Z")
Empty ---
**Author:** ![Nwclark85](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nwclark85/32/31184_2.png) [@Nwclark85](https://community.hubspot.com/u/Nwclark85)\ **Post date:** [June 6, 2018, 8:38am UTC](https://community.hubspot.com/t/messages-transfer-chats-between-users/7132/7 "2018-06-06T08:38:44Z")
And again, there is no comment… ---
**Author:** ![nickbodkins](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nickbodkins/32/63860_2.png) [@nickbodkins](https://community.hubspot.com/u/nickbodkins)\ **Post date:** [June 11, 2018, 7:30pm UTC](https://community.hubspot.com/t/messages-transfer-chats-between-users/7132/8 "2018-06-11T19:30:47Z")
@Nwclark85 she’s not commenting (it’s confusing), she’s updating the status. You’ll see the status change in the blue header to her message! ---
**Author:** ![npeterson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/npeterson/32/5125_2.png) [@npeterson](https://community.hubspot.com/u/npeterson)\ **Post date:** [June 17, 2018, 12:32am UTC](https://community.hubspot.com/t/messages-transfer-chats-between-users/7132/9 "2018-06-17T00:32:21Z")
@hroberts When do you expect these two updates to go live in messages? We will be switching from our current patform once in place. ---
**Author:** ![hroberts](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hroberts/32/52294_2.png) [@hroberts](https://community.hubspot.com/u/hroberts)\ **Post date:** [July 9, 2018, 7:37pm UTC](https://community.hubspot.com/t/messages-transfer-chats-between-users/7132/10 "2018-07-09T19:37:05Z")
I’m happy to announce that all Messages customers now have access to [Conversations](https://knowledge.hubspot.com/articles/kcs_article/conversations/how-to-use-conversations), which includes the ability for users to reassign chats!