# Messages Tool - Intro Text

**URL:** <https://community.hubspot.com/t/messages-tool-intro-text/8905>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [May 18, 2018, 5:24pm UTC](https://community.hubspot.com/t/messages-tool-intro-text/8905 "2018-05-18T17:24:23Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Yazz](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/yazz/32/36557_2.png) [@Yazz](https://community.hubspot.com/u/Yazz)\
**Post date:** [May 18, 2018, 5:24pm UTC](https://community.hubspot.com/t/messages-tool-intro-text/8905/1 "2018-05-18T17:24:23Z")

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It seems that the intro text is showing up twice when a chat is initiated. Would be nice not to have it show twice to make it look like we are being extra needy on the chat line. (see image)

 ![Messages Tool - Error.PNG](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/5/65e0bc4fbebfc5a1822f7e9d0ffff69026576a43.png)

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<div class="post-metadata">

**Author:** ![hroberts](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hroberts/32/52294_2.png) [@hroberts](https://community.hubspot.com/u/hroberts)\
**Post date:** [September 4, 2018, 2:23pm UTC](https://community.hubspot.com/t/messages-tool-intro-text/8905/2 "2018-09-04T14:23:20Z")

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Hey @Yazz! It seems like your chat launcher has gotten into a bad state. If you are still seeing this behavior, please reach out to our Support team!