# Message Templates **URL:** \ **Category:** CRM\ **Tags:** crm\ **Created:** [January 15, 2026, 1:13pm UTC](https://community.hubspot.com/t/message-templates/144976 "2026-01-15T13:13:28Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![WBend](https://avatars.discourse-cdn.com/v4/letter/w/e480ec/32.png) [@WBend](https://community.hubspot.com/u/WBend)\ **Post date:** [January 15, 2026, 1:13pm UTC](https://community.hubspot.com/t/message-templates/144976/1 "2026-01-15T13:13:28Z")
Hello, I am a hubspot newbie, and have the hubspot starter pack subscription. I was working very well with email/message templates and contacting my leads using these templates. I got off hubspot for a month but resubscribed. I switched to the new theme and now I cannot add any new templates. Cannot even see it in search. I can access it when I try to send an email, but cannot add any new ones. I am being told I have a 5 template limit on the hubspot starter pack, but I already have 34 stored. Anyone has any insight on this? ---
**Author:** ![Josh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/josh/32/17115_2.png) [@Josh](https://community.hubspot.com/u/Josh)\ **Post date:** [January 15, 2026, 1:23pm UTC](https://community.hubspot.com/t/message-templates/144976/2 "2026-01-15T13:23:35Z")
Hi @WBend, A couple things to check: - Are you sure you are on Starter and not Free? Starter should give you 5K templates, 3 on Free ![Josh_0-1768483221116.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/2/2a22b883d18d690afaadc1cff4dcffe464d7d607.png) - Check to see that you are logged into the correct account. Potentially you had starter but when you signed back up, it was a different account and that is now a free account. This would limit the number of templates. - Confirm you’re looking in the right spot. Templates live under the CRM tab currently labeled as message templates. The new nav can be confusing. ![Josh_1-1768483343707.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/4/f4a57e03993963effa044b0f571532d3c6aa3b7e.png) If you are sure you are in the right account and it’s starter. Trying logging out, clearing cache/cookies, etc. If you are still having trouble, there’s some sort of other account issue going on. Hope this helps! Josh ---
**Author:** ![WBend](https://avatars.discourse-cdn.com/v4/letter/w/e480ec/32.png) [@WBend](https://community.hubspot.com/u/WBend)\ **Post date:** [January 15, 2026, 2:09pm UTC](https://community.hubspot.com/t/message-templates/144976/3 "2026-01-15T14:09:48Z")
Thanks, Josh. Logging out and logging in solved the issue. I appreciate your time to respond!