# Merge tickets

**URL:** <https://community.hubspot.com/t/merge-tickets/67746>\
**Category:** Tickets & Conversations\
**Tags:** help-desk\
**Created:** [October 24, 2022, 3:17pm UTC](https://community.hubspot.com/t/merge-tickets/67746 "2022-10-24T15:17:21Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![LeeW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/leew/32/79644_2.png) [@LeeW](https://community.hubspot.com/u/LeeW)\
**Post date:** [October 24, 2022, 3:17pm UTC](https://community.hubspot.com/t/merge-tickets/67746/1 "2022-10-24T15:17:21Z")

</div>

When attempting to merge tickets, the option to Merge tickets is not listed in the ACTIONS dropdown menu. Any ideas on why it is not there?

---

<div class="post-metadata">

**Author:** ![Olivia\_Hatchi](https://avatars.discourse-cdn.com/v4/letter/o/74df32/32.png) [@Olivia\_Hatchi](https://community.hubspot.com/u/Olivia_Hatchi)\
**Post date:** [October 24, 2022, 3:56pm UTC](https://community.hubspot.com/t/merge-tickets/67746/2 "2022-10-24T15:56:42Z")

</div>

Hi @LeeW,

Could you please share a screenshot of what you are seeing there? Also, are you seeing the option to merge for contacts and companies and just not for tickets?

 ![Screenshot 2022-10-24 at 12.55.09.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/6/d64eeb2bfcbf8dd24d0b1a90174e95a57d93bfa9.png)

---

<div class="post-metadata">

**Author:** ![LeeW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/leew/32/79644_2.png) [@LeeW](https://community.hubspot.com/u/LeeW)\
**Post date:** [October 24, 2022, 4:16pm UTC](https://community.hubspot.com/t/merge-tickets/67746/3 "2022-10-24T16:16:47Z")

</div>

Thanls Olivia. I found a Actions window if I put the mouse over the ticket and Preview the ticket. There is a Merge option there.