Membership password request page - "email sent"

Developer Support CMS Development
1

I’ve created a membership page which works well and included the ability to reset the users password if they forget it. However the problem is that whilst the request function works, when they click the “send email” button, the request page simply reloads and clears the form.
Is it possible to display a message to the user that if the email is registered they will recieve an automated email to reset it?

2

Hi @ben-duchy and thanks for reaching out to the HubSpot Community!
To start with, here are some resources for reference:
- HubL standard tags
- Memberships
- Templates overview
I’d love to put you in touch with our Top Experts: Hi @Anton, @Mike_Eastwood and @MichaelMa do you have suggestions to help @ben-duchy, please?
Thanks so much and have a wonderful day!
Bérangère

3

I believe that’s the default functonality of the reset password page but there should also be a message stating that a email has been sent. Are you using a custom password reset page?

Here is the module:

Where you can see there’s a field for a message (password_reset_message).

The default password reset template has a if statement to display messages:

/@hubspot/cmsdefaultsystempages/templates/membership/membership-reset-password-request.html

 {% if request.query_dict.reset_success %}
 {% set user_email = request.query_dict.user_email or "example@email.com" %}

 <section class="section-wrapper section-wrapper--centered section-wrapper--narrow">
 <img src="{{ get_asset_url("../../img/success.svg") }}" height="76" width="76" loading="eager" alt="">

 {% module "reset_password_confirmation"
 path="@hubspot/rich_text",
 html={{ "<h1>" ~ template_translations.membership_reset_success_heading.message ~ "</h1><p>" ~ template_translations.membership_reset_success_subheading.message ~ "</p>" }}
 %}

 {% module "return_button"
 path="@hubspot/button",
 extra_classes="button-wrapper button-wrapper--membership-reset-password-success",
 button_text={{ template_translations.membership_reset_success_button.message }},
 link={
 "url": {
 "type": "EXTERNAL",
 "href": "/_hcms/mem/reset/request"
 }
 }
 %}
 </section>
 {% else %}
4

Excellent, thank you @MichaelMa