Hubspot Devs: I’m a Hubspot Champion, currently a BD Manager, former Database Developer and Admin, former Computer Engineer, and I know it shouldn’t be that hard. I have been facing a problem with having the service team adopting Hubspot even if it’s just by integrating their calendar.
Alas, I’ve shown the benefits of the group meeting link -- hence more are required to finish their setup, AND HS gets me to use up seats that otherwise would not be needed.
This has only progressed over the course of ONE week. So now one of the PM’s came to me with this exact question: How do I add a link that allows the customer to add more people? At least a couple?
Mind you, I showed the features from Hubspot to the upper levels, and it even led to drop the Calendly seats and usage.
Am I going to have to retract on how awesome Hubspot is to help them and go back to Calendly? These colleagues are not in the Sales or Marketing depts, and they use a different platform for Tickets and Service (since it existed before my time), so having them adopt the system is already perceived as “extra work/another tool/platform confusion”, etcetera.
I also started off with Chili Piper, along with Hubspot, and we barely signed up in Q3 2022. We dropped Chili Piper also. Can we please get more attention on this one? There’s even interest from some teams in other business units about our processes in the rest of the Enterprise (we’re currently using Hubspot in one business unit, so hint hint for opportunity). Four years is a little too long to not have some answers to this. I’m sure Mr. Dharmesh Shah is swamped as ChatSpot is launching and we’re all rushing to generative AI stuff … so who in Sales and Customer Success could influence the Tech side to view this as a fun Challenge to delight their customer?
Cheers!