# media bridge issue

**URL:** <https://community.hubspot.com/t/media-bridge-issue/105004>\
**Category:** APIs & Integrations\
**Tags:** free\
**Created:** [April 17, 2024, 12:04pm UTC](https://community.hubspot.com/t/media-bridge-issue/105004 "2024-04-17T12:04:28Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![sjain05](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sjain05/32/16473_2.png) [@sjain05](https://community.hubspot.com/u/sjain05)\
**Post date:** [April 17, 2024, 12:04pm UTC](https://community.hubspot.com/t/media-bridge-issue/105004/1 "2024-04-17T12:04:28Z")

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There was a problem loading the media URL. Please contact the module creator.

I have successfully added an app for Media Bridge and I have also created a new module to add images from Media Bride

but now when I add an image I am facing this issue that says

There was a problem loading the media URL. Please contact the module creator.

I have attached the error image below

> **[Screenshot](https://prnt.sc/8H4uZRpZ7N01)**
>
> Captured with Lightshot

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [April 17, 2024, 9:42pm UTC](https://community.hubspot.com/t/media-bridge-issue/105004/2 "2024-04-17T21:42:21Z")

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Hey, @sjain05 👋 This can be challenging to troubleshoot via the community. One question — you’ve already set up a [HubSpot developer account](https://developers.hubspot.com/get-started)to register your media bridge app and set up your initial media object definitions before connecting your app to a HubSpot user’s account? Can you share the media url here, so our community members can test that it loads for them as well?

Thanks! — Jaycee

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**Author:** ![sjain05](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sjain05/32/16473_2.png) [@sjain05](https://community.hubspot.com/u/sjain05)\
**Post date:** [April 18, 2024, 4:03am UTC](https://community.hubspot.com/t/media-bridge-issue/105004/3 "2024-04-18T04:03:22Z")

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hello [@Jaycee\_Lewis](https://community.hubspot.com/t5/user/viewprofilepage/user-id/127074)

yes, I have set up the developer account and initialized the object definitions.

I’m facing this issue only for images the video part is working fine in the media bridge embed module

Here is my media bridge URL

> **[Media Bridge Demo UI](https://app.hubspot.com/media-bridge-demo/45874529/app/1086775)**

This is my app install link:  
[https://app.hubspot.com/oauth/authorize?client\_id=d90ba3a3-da04-4038-9298-83de5769ecc3&redirect\_uri=http://localhost/samay/hubspot&scope=content%20media\_bridge.read%20media\_bridge.write%20automation%20actions%20oauth%20forms%20files%20crm.objects.users.read%20tickets%20crm.objects.users.write%20files.ui\_hidden.read%20crm.schemas.custom.read%20forms-uploaded-files](https://app.hubspot.com/oauth/authorize?client_id=d90ba3a3-da04-4038-9298-83de5769ecc3&redirect_uri=http://localhost/samay/hubspot&scope=content%20media_bridge.read%20media_bridge.write%20automation%20actions%20oauth%20forms%20files%20crm.objects.users.read%20tickets%20crm.objects.users.write%20files.ui_hidden.read%20crm.schemas.custom.read%20forms-uploaded-files)

This is media url:

 ![thank-you-image](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/8/2897fb027822d02acf18c28cb3220c4dbf481c12.png)

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<div class="post-metadata">

**Author:** ![sjain05](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sjain05/32/16473_2.png) [@sjain05](https://community.hubspot.com/u/sjain05)\
**Post date:** [April 24, 2024, 6:24am UTC](https://community.hubspot.com/t/media-bridge-issue/105004/4 "2024-04-24T06:24:11Z")

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Hello, I’m waiting for your response.