The link you provided, unfortunately, didn’t work, but when I tried to match the Hubspot object ID in tickets to the HubSpot in Contacts, nothing matched.
What I am finding is that the Contact object_id is no longer than 6 characters whereas the HubSpot object_id in the ticket is 10 characters long.
Their object_id’s do not match in length.
As well, with my company’s tickets, there is an option to fill an area called affiliate_code but this does not show in the ticket information. Is there a way to change this or get all the information from the ticket even if it’s blank?