# Marketing navigation bar missing 'Contacts' **URL:** \ **Category:** Lead Capture Tools\ **Tags:** lists, contacts\ **Created:** [November 21, 2016, 1:38pm UTC](https://community.hubspot.com/t/marketing-navigation-bar-missing-contacts/441 "2016-11-21T13:38:25Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![dropletcom](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dropletcom/32/18615_2.png) [@dropletcom](https://community.hubspot.com/u/dropletcom)\ **Post date:** [November 21, 2016, 1:38pm UTC](https://community.hubspot.com/t/marketing-navigation-bar-missing-contacts/441/1 "2016-11-21T13:38:25Z")
We’ve been using Sales CRM for a while and thought we’d try the Marketing to collect leads from our website. I can switch between Sales and Marketing in the top left of the Navigation Bar but when I switch to Marketing I cannot see ‘Contacts’ or some other elements that the literature indicates I should see. The Nav Bar in Marketing only shows: [Marketing] Dashboard I Lead Flows I Collected Forms I Settings … [Search] [account info] Not being able to see Contacts means I can’t set up a static list to send leads to from Wordpress. Have I missed something in set up? ---
**Author:** ![roisinkirby](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@roisinkirby](https://community.hubspot.com/u/roisinkirby)\ **Post date:** [November 21, 2016, 2:19pm UTC](https://community.hubspot.com/t/marketing-navigation-bar-missing-contacts/441/2 "2016-11-21T14:19:09Z")
Hey @dropletcom the navigation your are describing sounds like that of our Marketing Free product. Can you confirm your HUB ID and email please - happy to look into this for you. ---
**Author:** ![dropletcom](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dropletcom/32/18615_2.png) [@dropletcom](https://community.hubspot.com/u/dropletcom)\ **Post date:** [November 24, 2016, 8:49am UTC](https://community.hubspot.com/t/marketing-navigation-bar-missing-contacts/441/3 "2016-11-24T08:49:40Z")
Hi rosin I am using the marketing free edition. I did also set up a marketing free account for a different domain which showed the contacts menu in the nav bar - the issue I’ve encountered occurred when I spun up marketing free as an add on to an account with Sales CRM enabled. Do you want my details poster here or is there a PM system for privacy? ---
**Author:** ![dropletcom](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dropletcom/32/18615_2.png) [@dropletcom](https://community.hubspot.com/u/dropletcom)\ **Post date:** [November 24, 2016, 8:51am UTC](https://community.hubspot.com/t/marketing-navigation-bar-missing-contacts/441/4 "2016-11-24T08:51:44Z")
[Jason@dropletcom.com](mailto:Jason@dropletcom.com) ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [December 23, 2016, 10:10am UTC](https://community.hubspot.com/t/marketing-navigation-bar-missing-contacts/441/5 "2016-12-23T10:10:37Z")
Hi, I got the same problem. The Contact section was there in the navigation in Marketing free before I connected Sales. Can you please let me know if it supposed to be this way or not? Thanks! ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [April 27, 2017, 12:55pm UTC](https://community.hubspot.com/t/marketing-navigation-bar-missing-contacts/441/6 "2017-04-27T12:55:10Z")
Having the same issues (since I used added Sales to Marketing, the contacts menu item is only visible in Sales and not via Marketing anymore) ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [April 28, 2017, 4:06pm UTC](https://community.hubspot.com/t/marketing-navigation-bar-missing-contacts/441/7 "2017-04-28T16:06:56Z")
Same here…any resolution to this? ---
**Author:** ![roisinkirby](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@roisinkirby](https://community.hubspot.com/u/roisinkirby)\ **Post date:** [May 2, 2017, 9:21am UTC](https://community.hubspot.com/t/marketing-navigation-bar-missing-contacts/441/8 "2017-05-02T09:21:48Z")
Hello [@gorrie](https://community.hubspot.com/t5/user/viewprofilepage/user-id/7969) @dropletcom [@matzeso](https://community.hubspot.com/t5/user/viewprofilepage/user-id/7840) @andrea, thank you for your posts. I wanted to confirm that the **Contacts** tool is only available to HubSPot Marketing Basic, Professional and Enterprise customers. _If you are using a Marketing Free account_ then you will need to sign up to the **free HubSpot CRM** to manage your contact database. To do this navigate to: **your HubSpot account \> you avatar (profile picture) \> Settings \> Products & Add-Ons \> CRM** \*\* ![Screen Shot 2017-05-02 at 10.18.49.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/d/8d8544db56c4e424b9efc40b7bbb1cdd56608a62.png) \*\* If you have both account types, you can access **Contacts** by toggling to **Sales** in the far left hand corner of your navigation: ![Screen Shot 2017-05-02 at 10.18.32.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/0/082d7c4b954665c2e88abe817f14f2ab4b7934b3.png) **PLEASE NOTE:** If you have subscribed to a CRM Account _separately_, i.e. you have a separate login and HUB ID, it is not possible to merge accounts. You will need to [delete the unwanted account](https://knowledge.hubspot.com/articles/kcs_article/account/how-do-i-cancel-my-hubspot-account)and add a CRM to your Marketing account as described above. I hope the above helps to clarify the account settings for you all, if you have any outstanding questions or concerns please send me a private message directly. Best, Ró ---
**Author:** ![oscarmotion](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/oscarmotion/32/34870_2.png) [@oscarmotion](https://community.hubspot.com/u/oscarmotion)\ **Post date:** [May 23, 2017, 2:27pm UTC](https://community.hubspot.com/t/marketing-navigation-bar-missing-contacts/441/9 "2017-05-23T14:27:24Z")
Hello @roisinkirby Just try the solution but it wasn’t successful. Could you advise anything else to do? Very much appreciated ---
**Author:** ![roisinkirby](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@roisinkirby](https://community.hubspot.com/u/roisinkirby)\ **Post date:** [May 23, 2017, 2:32pm UTC](https://community.hubspot.com/t/marketing-navigation-bar-missing-contacts/441/10 "2017-05-23T14:32:38Z")
Hey @oscarmotion what happens when you click on the drop down arrow next to marketing, and select ‘Sales’? ![Screen Shot 2017-05-23 at 15.31.49.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/3/43f1deed734a2b2a08f0c6daba1f03f85d8b421e.png) ![Screen Shot 2017-05-23 at 15.31.59.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/2/274760cfa780b7db2207dd9385edc2943e5d3a3d.png) ---
**Author:** ![oscarmotion](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/oscarmotion/32/34870_2.png) [@oscarmotion](https://community.hubspot.com/u/oscarmotion)\ **Post date:** [May 23, 2017, 2:50pm UTC](https://community.hubspot.com/t/marketing-navigation-bar-missing-contacts/441/11 "2017-05-23T14:50:30Z")
![Screenshot_3.png](https://d2qpr2jzcazej7.cloudfront.net/optimized/3X/f/6/f656b8df6ad734d6ddc081832b9f4dab567f9a7e_2_690x30.png) ![Screenshot_4.png](https://d2qpr2jzcazej7.cloudfront.net/optimized/3X/0/0/007390e25b10e5c936e2a8c32a26bfa11591821d_2_690x18.png) This is the look of both sales and marketing @roisinkirby ---
**Author:** ![oscarmotion](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/oscarmotion/32/34870_2.png) [@oscarmotion](https://community.hubspot.com/u/oscarmotion)\ **Post date:** [May 23, 2017, 3:53pm UTC](https://community.hubspot.com/t/marketing-navigation-bar-missing-contacts/441/12 "2017-05-23T15:53:55Z")
![photo_2017-05-23_11-51-34.jpg](https://d2qpr2jzcazej7.cloudfront.net/optimized/3X/b/c/bc6c1d5ff51c6ecc139555e2fe68942e9ed02dd9_2_690x49.jpeg) The photo is from one of my co workers. I wasn’t really clear but I’m trying to create a landing page but as I show you before I don’t have the option what can I do? ---
**Author:** ![roisinkirby](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@roisinkirby](https://community.hubspot.com/u/roisinkirby)\ **Post date:** [May 23, 2017, 4:01pm UTC](https://community.hubspot.com/t/marketing-navigation-bar-missing-contacts/441/13 "2017-05-23T16:01:51Z")
Hey @oscarmotion Landing Pages is a tool that falls under HubSpot’s paid marketing products: Marketing Basic, Pro and Enterprise. You can find out more [here](https://www.hubspot.com/products/marketing).