Marketing Emails (Campaigns) - localtime_batch type doesn't set processing state to done

Developer Support APIs & Integrations
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1

Hello All,
Been trying to find documentation or details on why localtime_batch email types are not setting the processing state to done for any of those email types coming from the marketing API.
Working with my client they can’t see anything weird on their side. all BATCH_EMAIL come through with the correct processing state.
looking for how we can complete these or if there is a reason they don’t complete from a data perspective.

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Hi @TMann7,
Thanks for reaching out to the Community, we’re glad you’re here. :slightly_smiling_face:
I understand you’d like to have more details on the localtime_batch email types and how they set the processing status. To make sure I provide accurate information, can you share how you’re using the Marketing API in this case? Are you creating emails, getting a list of emails, or something else?
Additionally, am I understanding correctly that in-app, you can successfully see any BATCH_EMAILs as “processed” or “sent” but when using the API to collect/send data, it gets stuck in processing? Any screenshots/additional details you can provide on the matter would be very helpful!
I look forward to your reply!
Best,

Noemi

3

Thank you for replying Noemi!
we are using this to pull campaign and email statistics for processing. (sends / opens clicks) we currently look for campaigns where processing state is set to DONE but lastbatch_emails never get this set or lastprocessedAt timestamp set.
wondering if this is something on ourside, api or just logic we are missing.
we can see the campaigns in the system and can see they completed successfully.

4

Hi @TMann7,

Thanks for the clarification! Let’s see if some of our Community Champions have had similar cases.
Hi @HubSpot_Corey , @IsaacTakushi , and @Gonzalo , do you have any tips for @TMann7?
Thank you!
Best,

Noemi

5

Thank you Noemi,
bumping for visibility again if there is any answers