# Marketing Email **URL:** \ **Category:** Email Marketing Tool\ **Tags:** free\ **Created:** [January 31, 2024, 10:10pm UTC](https://community.hubspot.com/t/marketing-email/99157 "2024-01-31T22:10:46Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![MJobe](https://avatars.discourse-cdn.com/v4/letter/m/cdc98d/32.png) [@MJobe](https://community.hubspot.com/u/MJobe)\ **Post date:** [January 31, 2024, 10:10pm UTC](https://community.hubspot.com/t/marketing-email/99157/1 "2024-01-31T22:10:46Z")
I sent 5 emails today, as a test, before I downloaded my full list to send to my clients. It says all 5 were emailed, however no one, including myself has received it. Can someone please give me some insight as to why it shows sent, but were not received? Thank You! ---
**Author:** ![CHawkins](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/chawkins/32/87643_2.png) [@CHawkins](https://community.hubspot.com/u/CHawkins)\ **Post date:** [January 31, 2024, 10:26pm UTC](https://community.hubspot.com/t/marketing-email/99157/2 "2024-01-31T22:26:39Z")
Did you already check your spam folder to make sure it wasn’t delivered there? If it is not in spam, I would recommend looking into [the “Recipients” tab on the email details page](https://knowledge.hubspot.com/marketing-email/analyze-your-marketing-email-campaign-performance#recipients) (See attached). That will give more information on if the emails were delivered and if not, you can click in to see why they were not delivered. ![915084_1_Screenshot 2024-01-31 at 5.25.09 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/2/22dab13e1a3e0b9374baddf55d2857029cc05188.png) ---
**Author:** ![MJobe](https://avatars.discourse-cdn.com/v4/letter/m/cdc98d/32.png) [@MJobe](https://community.hubspot.com/u/MJobe)\ **Post date:** [February 1, 2024, 3:55pm UTC](https://community.hubspot.com/t/marketing-email/99157/3 "2024-02-01T15:55:03Z")
Thank you for your response. My emails did go out as the dashboard had indicated, but my company’s Office 365 had it in a Quarantine email that I get late in the day, early evening. Once I released it, it was in my regular email, same way with the other 3 emails within my company. I look at the dashboard and it doesn’t show any emails were opened yesterday, now I know 3 were for sure. Is this an acurate tool, stating if the email is opened? Trying to use this a little and make sure it will take care of my needs before purchasing the upgrade. I appreciate your input on this topic, if you have the time. ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [February 1, 2024, 5:29am UTC](https://community.hubspot.com/t/marketing-email/99157/4 "2024-02-01T05:29:43Z")
Hi @MJobe, The easiest way for troubleshooting would be checking the _Recipients_ tab and _Not sent_ section of the sent email. ![karstenkoehler_0-1706765304460.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/9/d969d8266cf9cef1a50973bc54583e572e59c3a4.png) If the contacts are listed there, you’ll see explanations as to why contacts were not sent the email. These can include the following: Are you [using the marketing contacts](https://knowledge.hubspot.com/contacts/marketing-contacts) functionality? If yes, are all recipients marked as marketing contacts? (HubSpot will not send emails to non-marketing contacts.) Do all contacts have an email address? Do you have the [GDPR settings enabled](https://knowledge.hubspot.com/account/how-do-i-turn-on-gdpr-functionality-in-my-hubspot-account)? If yes, you might have restricted email sends to contacts who have a legal basis for communication only. In that case, you would have to [update your contact subscriptions](https://knowledge.hubspot.com/contacts/manage-your-subscription-preferences-and-types). Have some of the contacts [previously bounced](https://knowledge.hubspot.com/email/what-is-the-difference-between-a-hard-bounce-and-a-soft-bounce)? You can check by filtering your recipient list by “_Email hard bounce reason_ is known”. This could also be global bounces (contacts that did not bounce in your portal but three other HubSpot portals). Did you already hit your [monthly email send limit](https://knowledge.hubspot.com/account/which-email-messages-count-towards-my-hubspot-account-s-email-send-limit)? (5X marketing contact tier) Have some of the contacts previously unsubscribed? You can check by filtering your recipient list by “_Unsubscribed from all email_ is equal to True” If the contacts are not shown under _Not sent_, you would have to follow these steps: [Understand why contacts didn't receive marketing emails](https://knowledge.hubspot.com/marketing-email/contacts-not-receiving-your-marketing-emails) Best regards!