The read/unread function is definitley needed. With several agents working from one inbox this is essential to our set up as it is very difficult for the whole team to see what is read or unread and we risk contacting a person twice.
The read/unread function is definitley needed. With several agents working from one inbox this is essential to our set up as it is very difficult for the whole team to see what is read or unread and we risk contacting a person twice.