@smrtirahmat the comment color is a huge improvement, thank you!
This is really hard to explain without a screenshot, but blurring customer info would also make it difficult to show the issue.
One thing regarding the read/unread status:
| UNREAD Message | READ Message | |
|---|---|---|
| OLD inbox | White Background, Bold Sender info, regular text below | Grey Background, Regular Sender info, regular text below |
| NEW inbox (beta) | White Background, Bold Sender Info, Bold Subject, regular text below | Grey Background, Bold Sender Info, Bold Subject, regular text below |
The problem with this is that now there are more icons within the box (email/chat/form, ticket, and reply) plus the extra line of text from the subject and everything is bold / competing for attention.
At a glance, if every single message is read, I can’t tell what’s what because everything has emphasis.
I’m a big fan of the changes with the symbols and the information at the top of the middle section of the inbox where the message is, but trying to discern what is read/unread is my biggest complaint. All of the text staying bold screams “unread” to me and the background color change is so subtle now that the box has more content.
As someone who spends the entire day using inbox, this is very difficult to adjust to looking at.