"Mark as closed" not working properly

Smart CRM & Sales Hub CRM
1

Hi!

When I answer to a specific message, I use “Mark as closed” to get it off my Inbox view. But few seconds later it appears as ‘new’ message in Inbox. When I mark it again - then it finally dissapear. Am I doing something wrong? Or is it a normal procedure in Hubspot?

2

Hi @hijack,

Are you still experiencing this issue? If so, can you please:

1. Confirm the issue occurs across multiple browsers (what browsers and versions are you working on?)

2. Confirm the issue occurs after clearing your cache and cookies

3. Send along screenshots of where in the tool you are experiencing this

Thank you,
Jenny

3

We are still experiencing this problem.

1. We all use Chrome (few versions, latest included) on PC. For test purpose we used Internet Explorer - the same problem occurs.

2. Clearing cache and cookies didn’t work.

3. Screen - Bot Verification

4

Hi @hijack,

Thank you for the information!

Can you please collect a har file of the entire process (start recording before trying to mark as closed > click it > wait for it to turn back on > then get all the data from that whole flow)?

If you can also collect the console logs, that would be great!

Thank you,
Jenny

5

Here is har file from the process:

6

Thank you for the har file @hijack! Would you be able to send along a video of the behavior so I can share it with the team?

Thank you,
Jenny

7

Here you can download AVI file:

8

Thank you @hijack! I have partnered with the team on this matter and will update you as soon as I have more information.

Thank you,
Jenny

9

Hi @hijack,

This issue should be resolved and you should be able to close conversations now.

Thank you,
Jenny

10

It’s ok now, thanks for your help!