# Manually logging an email

**URL:** <https://community.hubspot.com/t/manually-logging-an-email/37479>\
**Category:** CRM\
**Tags:** crm\
**Created:** [May 18, 2021, 5:00am UTC](https://community.hubspot.com/t/manually-logging-an-email/37479 "2021-05-18T05:00:23Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![CJAsha](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cjasha/32/99851_2.png) [@CJAsha](https://community.hubspot.com/u/CJAsha)\
**Post date:** [May 18, 2021, 5:00am UTC](https://community.hubspot.com/t/manually-logging-an-email/37479/1 "2021-05-18T05:00:23Z")

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Hi there,  
Can anyone shed any light on why when manually cutting and pasting the text of an email (sent on Linkedin) into Hubspot the text is completely blacked out (see attached)

 ![Screen Shot 2021-05-18 at 2.51.29 pm.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/3/35754cb3f8e6efaa51a73ed649acdb68b18a461f.png)  
Cut and paste email

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [May 18, 2021, 5:05am UTC](https://community.hubspot.com/t/manually-logging-an-email/37479/2 "2021-05-18T05:05:53Z")

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Hi @CJAsha,

I can’t reproduce this on my end – to clarify, the black bars are all added automatically, except the “Contacted” one?

Can you try pasting the text into the email field without formatting? (Ctrl+Shift+V on Windows, Option+Shift+Command+V on Mac)

Best regards!

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<div class="post-metadata">

**Author:** ![CJAsha](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cjasha/32/99851_2.png) [@CJAsha](https://community.hubspot.com/u/CJAsha)\
**Post date:** [May 18, 2021, 5:07am UTC](https://community.hubspot.com/t/manually-logging-an-email/37479/3 "2021-05-18T05:07:23Z")

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Yes, that’s exactly right Karsten, every time I take the text of an email I send to someone and paste it into Hubspot it’s completely blacked out.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [May 18, 2021, 5:19am UTC](https://community.hubspot.com/t/manually-logging-an-email/37479/4 "2021-05-18T05:19:43Z")

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Hi @CJAsha, have you tried pasting the copied text without formatting? (Ctrl+Shift+V on Windows, Option+Shift+Command+V on Mac)

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**Author:** ![CJAsha](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cjasha/32/99851_2.png) [@CJAsha](https://community.hubspot.com/u/CJAsha)\
**Post date:** [May 18, 2021, 5:22am UTC](https://community.hubspot.com/t/manually-logging-an-email/37479/5 "2021-05-18T05:22:18Z")

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Thanks Karsten, just tested that against you (please disregard email to your Linkedin account ) it fixed it - I think perhaps my Bluetooth keyboard to my mac may be the issue (doing it natively on the mac keyboard as above and there was no issue)