Thanks so much for the feedback!
We are first working on a team managment page that would allow an admin to be able to update the status of an agent. It would solve the usecases mentioned here about a agent forgets to set themselves away and this will allow the admin to be able to fix it.
We should be working on this in the near future, so I will update the thread here!
For autosetting the agent away, this is on our radar and something we will be figuring out in the medium future, so I don’t have a time frame quite yet but it is something our team is thinking about. I can provide more details once I have them.
Thanks,
Cassie