Hi @Stacks42,
Yes, this is not unusual and frankly one of the things I have gotten used to over time. I would consider it normal.
The record layout options allow for setting up conditions when cards are displayed, that would be one option to remove something from the view: Customize records
This can however get messy when you want to remove just single empty properties.
Other users have submitted similar requests before: https://community.hubspot.com/t5/HubSpot-Ideas/Hiding-Blank-Fields-in-About-this-Company-information-pane/idi-p/393906
These requests submitted to the HubSpot Ideas section of the community are reviewed by the HubSpot product team, based on their popularity and the assumed demand. I’d recommend commenting and upvoting.
You can also help other HubSpot users find this request more easily (and drive traction) by accepting my reply as a solution. I’d appreciate it, too.
Have a great day!