Manage voicemails in HubSpot

Hello HubSpot community!
We’re excited to offer phone numbers and inbound calling and we know handling voicemails is a big part of inbound calling.

Please use this post to let us know how important voicemails are to you and we’ll keep you updated on our progress.

Voicemails are def crucial, especially in large campaigns, where it is hard to keep track of activities, just like we want to track replies to emails, we also want to track replies to phone calls!

Inbound calling on both desktop and mobile would be amazing. Even though Hubspot seems more user friendly, we are looking to go for a solution with Microsoft Dynamics and Teams calling as there doesnt seem to be any other suitable option on the maket right now.

Would also really benefit from voicemails. My non-profit is solely focused on receiving form submissions or inbound calls from community members who have a direct need, questions, or support request. Thus, voicemails are crucial! We’d love to swtich from th third party platform of RingCentral to HubSpot’s calling feature, but we need a voicemail capability.

This is great, we need to be able to customize the voice mails. I have no interest in receiving live calls but it would be amazing if they could leave a customized voice mail and my staff could get back to them at the right time.

Hi HubSpot Community!

We are currently exploring this idea to add a voicemail feature. Please continue to add feedback in the meantime.

Thank you!

Good idea!

Whats the status on the voicemail release? Any ETA? Is there a 3rd party app we can use in the interim? Just need calls to goto a voicemail box that the team can then respond to. Don’t need it ringing anyones phone. Just goto a voicemail box we can then access and process.

Again we need this.

Anyone have a workaround in the interim?? Please suggest a solution that currently works. Zoom mailbox?

Agree with everyone on this. Any idea on when this will be rolled out. Had we known this was the case we wouldn’t have bought hubspot phone numbers and moved over. We are now looking at moving back to our past solution.

What was your past solution?

Openphone

Thank you! Much appreciated.

Would love to have a voicemail option. We deal with customers from all over the world, so having voicemail as an option means we know they can still connect with us.

It would be ideal when using the Hubspot Calling feature that you could drop a pre-recorded voicemail instead of having to leave a live message each time.

that’s a good idea @Skirk1

@KaylaGarza this! :backhand_index_pointing_up:

Thank you @jeremypatay & @SeanB_407! Now how do we get this to be voted on by the community?

@Skirk1

it’s upvoted 27 times so far and Hubspot says they’re looking at this feature.

Could be soon… or not