Hey @ianpetzer,
Thanks for sharing such a detailed use case with us! To further clarify, by the chat widget close button, are you referring to this:
or this:
or both?
Additionally, as I have not heard of similar feedback, I’m curious to understand more about the customers/users of your team that is facing this issue. Do you have an idea of the mobile that they are using? Are all of them facing similar issue? Lastly, do you have an example page that you can share?