# Make conversation properties in workflows editable

**URL:** <https://community.hubspot.com/t/make-conversation-properties-in-workflows-editable/49679>\
**Category:** HubSpot Ideas\
**Tags:** workflows, conversations-inbox\
**Created:** [January 12, 2022, 7:49pm UTC](https://community.hubspot.com/t/make-conversation-properties-in-workflows-editable/49679 "2022-01-12T19:49:22Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![springboardjade](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/springboardjade/32/1529_2.png) [@springboardjade](https://community.hubspot.com/u/springboardjade)\
**Post date:** [January 12, 2022, 7:49pm UTC](https://community.hubspot.com/t/make-conversation-properties-in-workflows-editable/49679/1 "2022-01-12T19:49:22Z")

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1. Have conversation properties editable in Hubspot workflows, so that you can create workflows for conversations

2. Make it possible to create a conversations inbox that can connect a few emails, but be able to only have emails associated with specific contact properties go through the inbox

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**Author:** ![hubmetropolis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hubmetropolis/32/35493_2.png) [@hubmetropolis](https://community.hubspot.com/u/hubmetropolis)\
**Post date:** [January 14, 2022, 1:54pm UTC](https://community.hubspot.com/t/make-conversation-properties-in-workflows-editable/49679/2 "2022-01-14T13:54:54Z")

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Having conversation properties read only is a real pain - I’d really like to edit properties like conversation owner and inbox!

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**Author:** ![bdermoum](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bdermoum/32/14727_2.png) [@bdermoum](https://community.hubspot.com/u/bdermoum)\
**Post date:** [November 8, 2022, 9:47am UTC](https://community.hubspot.com/t/make-conversation-properties-in-workflows-editable/49679/3 "2022-11-08T09:47:15Z")

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It is really a pain and is counterproductive. Is there any plan on making this available. I’m in trial to migrate to Hubspot all my CS teams and it is kind of a deal breaker for me. Lot of wasted time because of restrictions like this…

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**Author:** ![CHarro](https://avatars.discourse-cdn.com/v4/letter/c/dec6dc/32.png) [@CHarro](https://community.hubspot.com/u/CHarro)\
**Post date:** [October 6, 2023, 4:44pm UTC](https://community.hubspot.com/t/make-conversation-properties-in-workflows-editable/49679/4 "2023-10-06T16:44:16Z")

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This is a big pain point, especially for when you want to do any routing more complex than “contact owner” or “a team.”

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**Author:** ![WTaitt](https://avatars.discourse-cdn.com/v4/letter/w/aca169/32.png) [@WTaitt](https://community.hubspot.com/u/WTaitt)\
**Post date:** [October 23, 2024, 2:04pm UTC](https://community.hubspot.com/t/make-conversation-properties-in-workflows-editable/49679/5 "2024-10-23T14:04:47Z")

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I agree, I want to tag my conversations with reference to which webpage they originated from. Being able to add a custom property fed by a workflow would be perfect

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**Author:** ![RBekkers](https://avatars.discourse-cdn.com/v4/letter/r/b782af/32.png) [@RBekkers](https://community.hubspot.com/u/RBekkers)\
**Post date:** [October 28, 2024, 10:20am UTC](https://community.hubspot.com/t/make-conversation-properties-in-workflows-editable/49679/6 "2024-10-28T10:20:59Z")

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Need this