Very keen on this feature too!
We would love to see this implemented, as with call/meeting outcome. Our team are missing about 5% of call/meeting types when logging activities - mandatory selections would be amazing to see.
hello guys, this simple request is under review for about a year now, can’t be such a big deal, right?
please add the option to make the call outcome required, it’s much needed!
I agree, please allow us to make call outcome (and potentially notes) a required field.
@mfreiert Do we have any update on this?
+1 for this
+1 for this!
@mfreiert Are there any updates on this?
Hello HubSpot community,
Thank you for your continued feedback.
Allowing call outcomes and types to be required is on our list of things we’d like to do. However, the list of calling improvements is long and resources are limited. At the moment this is a lower priority compared to some of the other things we’re working on. We’re continuing to keep an eye on this use case and we’ll be sure to update this thread when this is a more near-term deliverable.
too bad it’s low on the list, it seems like a quick win to me, and it is what’s keeping us from using the calling from hubspot service as a whole
This is an important feature that we would like to see rolled out.
We NEED this!
Unbelievable this isn’t a feature, will have to switch to Pipedrive
We REALLY need this functionality. These are great reports under the Sales Analytics section of HubSpot but reps are not forced to enter a call or Meeting outcome. This is terrible for tracking. How can we have reporting metrics called “Call Outcomes” and “Meeting Outcomes” and not force reps to use them. HUGE miss! Please fix this.
+ 1 for this
Yes pls! This would be very helpful! kkj
Hi HubSpot,
Is there any update on this? Logging calls accurately is massively important for continuous improvement and provides significant business insight.
We need this!
This would be a very useful feature! Our reps consistently forget to select the call outcome and we have workflows built off of that.
Hi any updates on this? Its great that the call outcome tab pops up as soon as a call is complete, but once our SDRs realised they could skip without adding anything the amount of ‘no values’ has increased, which isn’t very useful for reporting. It would be great to have the option to make this popup tab mandatory and remove the ability to skip it.