I’ve logged a number of calls with no outcome in error over the last few months and was trying figure out how to do this myself.
I’ve just found the answer:
1. Go to reports dashboard and click on “add report” (top right)
2. Click on the “sales” drop-down on the left and then select “prospecting”
3. Look for the productivity report and click “customize”
4. On the left, under filters, scroll down to “engagement filters” and click on the filter that is currently shown (it should be “type is any of calls, email, meeting, task or note”
5. Delete everything leaving “calls” and then hit “update filter”. The visualisation will now show you only calls
6. Now you need to adjust the “measures” which are above the visualisation. The first should say “hubspot owner” in the drop-down", below that should be “by” and then “counts of engagement” in the drop-down. Then to the right of that should be “and” then “type” in the drop-down. It’s this last one you need to change. Select it and change it to “call outcome”
7. The visualisation now shows you the call outcome for all calls for the selected date ranges
8. You can then hover the mouse pointer over each call outcome (in this case click “no value”) and a link called “quick view” will appear. If you click this a list of all contacts where a call outcome was not logged will present itself. You can now go into each contact and review
Hope this helps!